Frequently asked questions - webshop
Find answers to the most frequently asked questions about the shop below.
What is the shipping time of my order?
If your ordered item is in stock, you can rely on the delivery times on this page.
Have you ordered an item in a pre-order? Then your complete order will be shipped the moment all your ordered items are in stock. The expected delivery date is stated on the product page, confirmation e-mail and in your profile.
I would like to return an item, how do I do that?
You will find our return address on the packing slip with your order. Find out how to return your order on this page.
I would like to exchange an item for another size, how do I do that?
Unfortunately, it is not possible to directly exchange you product for another size. However, if you return the item, you could immediately re-order the correct product or size. Your returned product will be refunded as soon as the the return has been registered.
Can I buy a bike from Team Visma | Lease a Bike?
Our bikes are auctioned through our partner MatchWornShirt, check out the current auction here. There is also the possibility that old bikes will be sold during our sales days. Keep an eye on our website, emails and social media channels for more information. For further questions, you can send us an e-mail at verkoop@teamvismaleaseabike.com.
I have placed several orders. Can this be merged so that I only have to pay shipping costs once?
Unfortunately, as your order is processed immediately, we cannot make any adjustments your order has been placed.
My payment won't work.
Check this page to see what our payment options are and why your payment might fail.
I have a question about my giftcard
Didn't receive your ordered gift card by email, WhatsApp or as a physical card? Please email info@givacard.nl.
Are you curious about the balance on your card? Then use our balance checker.
Other questions? Email us at shop@teamvismaleaseabike.com.
I have another question about my order.
We'd love to help you! Send us an e-mail to shop@teamvismaleaseabike.com so that we can help you along.